IceDrive lost thousands of my files without any notification. Their support escalated my ticket, then ghosted me for 2 weeks before closing it. I’m sharing a script to check if your files are actually backed up: https://github.com/rupumped/NicksAPPS/blob/main/Python/IceDriveVerification.py. Note that it requires argparse.
Usage: python IceDriveVerification.py C:\Documents C:\Photos C:\Projects --backup-root I:\
That’s tragic. Sorry about your loss and hope you can resolve it.
My tip for everyone would be if a cloud provider is offering lifetime plans to be very careful because that doesn’t indicate a sustainable model. Not saying it’s always a scam but it’s not a good sign.
I’ve never heard of IceDrive. What is it and what does it have to do with privacy? Explaining that would make your post more informative. I’ve been using Borg Backup and it’s been fine as far as I know. But yes, test your backups.
It’s a privacy-focused backup service.
I also have to ask how a privacy focused backup service can possibly lose any individual file. They really shouldn’t know how many files you have. They have to know much data you’re sending so they can charge you for the traffic and disk space, but they shouldn’t know whether it’s one giant file or a million small ones. It should just be a big lump of encrypted bits from their perspective.
Oh. borgbase.com looked ok to me a while back, fwiw.
So they just closed your ticket without reason or resolution? No answer?
Yes. It automatically closed after two weeks of me waiting on a response after they said they’d escalated it.
Bummer. Did you open another ticket?
Yes.
IceDrive isn’t unknown, but it is not well known. I think they’ve been in business for about 6 years. Backups are great, but not worth much if you don’t audit them occasionally. 3000 files is a lot OP. Sorry you are in that position. I find it hard to believe tho, that they do not have a complete backup of your files. I mean, 3,2,1 is about a basic of a backup system to impliment. I’d press them harder.
Is this a free account or paid?
Paid. I also found it hard to believe, which is why I checked the logs, tried working with their support staff, and wrote my own program to confirm.
I don’t know if this is a case of bit rot, but just a heads-up OP: that script won’t detect this category of failure. You need a solution that computes checksums of the backed files to really be sure their content is integral.
